ITIL 4 Foundation
ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management.
COURSE OUTLINE
1 – ITIL 4 OVERVIEW
– Introduction to ITIL
– Key Concepts of ITIL
– Introduction to ITIL
– Key Concepts of ITIL
2 – THE ITIL FRAMEWORK
– The Four Dimensions of Service Management
– The ITIL Service Value System
– The Four Dimensions of Service Management
– The ITIL Service Value System
3 – THE ITIL GUIDING PRINCIPLES
– Focus on Value
– Start Where You Are
– Progress Iteratively with Feedback
– Collaborate and Promote Visibility
– Think and Work Holistically
– Keep It Simple and Practical
– Optimize and Automate
– Focus on Value
– Start Where You Are
– Progress Iteratively with Feedback
– Collaborate and Promote Visibility
– Think and Work Holistically
– Keep It Simple and Practical
– Optimize and Automate